According to Ofgem, three UK energy firms have severe weaknesses in how they support customers in payment difficulties. The regulator has demanded Scottish Power, Tru Energy and Utilita improve their help for financially vulnerable energy users – following the completion of its market compliance review into how customers with financial issues are treated by suppliers. Ofgem has already issued provisional orders to Utilita and ScottishPower , requiring specific and urgent actions, and the regulator will also consider whether enforcement action is warranted for other suppliers. The watchdog’s deep dive found that most energy firms needed to make improvements in processes and governance to meet their obligations. The majority of suppliers were found to have minor or moderate issues, while only British Gas owner Centrica was found to have no significant issues. It found that there were energy companies with no existing policies relating to customers in payment difficulties, alongside […]